Hello, my name is Lucas Stickler, and I am a client-focused SaaS leader with expertise in sales enablement and education, POS, and inventory technologies.

As a Senior Client Success Manager at Agiliron, LLC, I provided guidance, leadership, and training to assist clients with an inventory management SaaS system, while also developing partnerships to limit attrition due to a lack of technical understanding and support. In my previous role, at IPCed, I led a team of 9 client success managers with a book value of over $24M in annual recurring revenue and developed service and business expansion functions that increased revenue growth through product up-sales, renewal opportunities, and lowering service-based attrition and cancellations by over 75%, versus the previous model. I have extensive experience in implementing and training custom eLearning, Inventory, and CRM based systems, troubleshooting specialized custom applications, and using Salesforce and other CRM applications for client management, leads, retention, and ticketing. Additionally, moonlighting as a network and web design consultant at NIC Tech, I assist small local businesses in achieving an online presence that positively impacted sales and service. With my skills and experience, I am confident that I can make a valuable contribution to any organization looking for a dedicated and results-driven Client Success Team.